router
May 22, 2026 4:36 AM High #SMP-SW-10 · Assigned to John Smith
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Existing Tickets
12 active
All (14)
Open (5)
In progress (4)
On hold (1)
Waiting for approval (1)
Waiting for vendor (1)
Resolved (2)
ac_unit
May 19, 2026 2:36 AM Urgent #SMP-SW-09 · Assigned to Demo Agent (mock.up)
NEEDS REVIEW[OPEN] Handheld battery swelling
code
May 14, 2026 12:36 AM Low #SMP-SW-08
RESOLVED[CLOSED] Report export fails
point_of_sale
May 6, 2026 10:36 PM Medium #SMP-SW-07 · Assigned to John Smith
RESOLVED[RESOLVED] Barcode scanner offline
router
Apr 29, 2026 8:36 PM High #SMP-SW-06 · Assigned to Demo Agent (mock.up)
WAITING VENDOR[WAITING FOR VENDOR] VPN drops hourly
ac_unit
Apr 22, 2026 4:36 AM Urgent #SMP-SW-05 · Assigned to Marcus T.
WAITING APPROVAL[WAITING FOR APPROVAL] Handheld battery swelling
confirmation_number
Apr 16, 2026 2:15 AM High #DEMO-005
NEEDS REVIEWSample: Unassigned — critical register outage
confirmation_number
Apr 16, 2026 1:38 AM Low #DEMO-003
NEEDS REVIEWSample: Unassigned — break room Wi‑Fi slow
confirmation_number
Apr 15, 2026 11:23 PM Low #DEMO-004
NEEDS REVIEWSample: Unassigned — low priority label printer
code
Apr 14, 2026 2:36 AM Low #SMP-SW-04
ON HOLD[ON HOLD] Report export fails
point_of_sale
Apr 7, 2026 12:36 AM Medium #SMP-SW-03 · Assigned to Demo Agent (mock.up)
IN PROGRESS[ON SITE] Barcode scanner offline
confirmation_number
Mar 31, 2026 5:14 AM Medium #12485 · Assigned to John Smith
IN PROGRESSHVAC Unit #4 — South Wing
router
Mar 30, 2026 10:36 PM High #SMP-SW-02 · Assigned to Marcus T.
IN PROGRESS[IN PROGRESS] VPN drops hourly
ac_unit
Mar 24, 2026 8:36 PM Urgent #SMP-SW-01 · Assigned to John Smith
NEEDS REVIEW