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Incident

TK-SMP-HQ-04

[ON HOLD] Report export fails

Apr 14, 2026 2:36 AM SW Low low
ON HOLD

Update status

Federal Way (Store #028)

Conversation

Newest first · messages show as Agent, Team, or Store (store portal) when shared.

  1. Store Apr 14, 2026 3:36 AM

    Night Shift Lead

    Store update: issue still happening after quick checks.
  2. Apr 14, 2026 2:36 AM

    Ticket opened

    Reported by Store visitor

Attach up to 12 files (images or PDF, 8 MB each). Use Post for the store-visible thread and notifications (when configured). Use Post internal for staff-only notes (not on the store portal; no comment notifications).

Attachments

Add files — pick many images or PDFs. Take picture — camera (multiple where supported). Stored types: JPG, PNG, WebP, PDF.

Sign in to post internal notes.

Impact level

Assignee

Comment notifications

When a comment is posted, in-app alerts go to the reporter, the assignee (if any), plus people you choose below: roles, staff groups (members at this store), individuals, and optional extra emails that match a user login. Configure store-wide defaults in Admin → Setup → Notification defaults. Checkboxes follow the store default for this ticket’s impact until you save here.

Reporter (always notified)

Night Shift Lead (store portal)

Roles at this store

Staff groups

Group members assigned to this store are notified.

Individuals (any active staff)

6 people per page — use Previous/Next and search as needed.

Must match an active user’s email to receive in-app notifications.

Incident details

Sample ticket 4 for Corporate HQ. Status: on_hold | Category: SW | Impact: low | Priority: low Submitted via store portal demo seed.
Store
Federal Way (Store #028)
Department
Network
Reported by
Night Shift Lead
Assignee
Unassigned
Timestamps
Created: 2026-04-14 02:36:25 · Updated: 2026-04-14 05:36:25