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Incident

TK-SMP-SW-10

[IN PROGRESS] VPN drops hourly

May 22, 2026 4:36 AM NET High high
IN PROGRESS

Update status

Granada Hills (Store #004)

Conversation

Newest first · messages show as Agent, Team, or Store (store portal) when shared.

  1. Agent May 22, 2026 6:36 AM

    John Smith

    Agent note from John Smith: triaged and tracking as in_progress.
  2. Store May 22, 2026 5:36 AM

    Ops Coordinator

    Store update: issue still happening after quick checks.
  3. May 22, 2026 4:36 AM

    Ticket opened

    Reported by Store visitor

Attach up to 12 files (images or PDF, 8 MB each). Use Post for the store-visible thread and notifications (when configured). Use Post internal for staff-only notes (not on the store portal; no comment notifications).

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Impact level

Assignee

Comment notifications

When a comment is posted, in-app alerts go to the reporter, the assignee (if any), plus people you choose below: roles, staff groups (members at this store), individuals, and optional extra emails that match a user login. Configure store-wide defaults in Admin → Setup → Notification defaults. Checkboxes follow the store default for this ticket’s impact until you save here.

Reporter (always notified)

Ops Coordinator (store portal)

Roles at this store

Staff groups

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Individuals (any active staff)

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Must match an active user’s email to receive in-app notifications.

Incident details

Sample ticket 10 for South Wing. Status: in_progress | Category: NET | Impact: high | Priority: high Submitted via store portal demo seed.
Store
Granada Hills (Store #004)
Department
Network
Reported by
Ops Coordinator
Assignee
John Smith
Timestamps
Created: 2026-05-22 04:36:25 · Updated: 2026-05-22 07:36:25