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Incident

TK-SMP-441-06

[WAITING FOR VENDOR] VPN drops hourly

Apr 29, 2026 8:36 PM NET High high
WAITING VENDOR

Update status

Canoga Park (Store #003)

Conversation

Newest first · messages show as Agent, Team, or Store (store portal) when shared.

  1. Staff internal Apr 30, 2026 12:36 AM

    Internal · staff only

    John Smith (internal note)

    Internal: vendor ticket may be required; monitoring SLA.
  2. Agent Apr 29, 2026 10:36 PM

    Demo Agent (mock.up)

    Agent note from Demo Agent (mock.up): triaged and tracking as waiting_for_vendor.
  3. Store Apr 29, 2026 9:36 PM

    Receiving Mgr

    Store update: issue still happening after quick checks.
  4. Apr 29, 2026 8:36 PM

    Ticket opened

    Reported by Store visitor

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Incident details

Sample ticket 6 for Canoga Park (Store #441). Status: waiting_for_vendor | Category: NET | Impact: high | Priority: high Submitted via store portal demo seed.
Store
Canoga Park (Store #003)
Department
Finance Systems
Reported by
Receiving Mgr
Assignee
Demo Agent (mock.up)
Timestamps
Created: 2026-04-29 20:36:25 · Updated: 2026-04-29 23:36:25