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Incident

TK-8742

VPN Gateway Latency Issues

Mar 31, 2026 3:16 AM Network Medium high
IN PROGRESS

Update status

Corporate HQ

Conversation

Newest first · messages show as Agent, Team, or Store (store portal) when shared.

  1. Mar 31, 2026 3:16 AM

    Ticket opened

    Reported by John Smith

Attach up to 12 files (images or PDF, 8 MB each). Use Post for the store-visible thread and notifications (when configured). Use Post internal for staff-only notes (not on the store portal; no comment notifications).

Attachments

Add files — pick many images or PDFs. Take picture — camera (multiple where supported). Stored types: JPG, PNG, WebP, PDF.

Sign in to post internal notes.

Impact level

Assignee

Comment notifications

When a comment is posted, in-app alerts go to the reporter, the assignee (if any), plus people you choose below: roles, staff groups (members at this store), individuals, and optional extra emails that match a user login. Configure store-wide defaults in Admin → Setup → Notification defaults. Checkboxes follow the store default for this ticket’s impact until you save here.

Reporter (always notified)

John Smith · john.smith@example.com

Roles at this store

Staff groups

Group members assigned to this store are notified.

Individuals (any active staff)

6 people per page — use Previous/Next and search as needed.

Must match an active user’s email to receive in-app notifications.

Incident details

North Region Hub reporting elevated latency.
Store
Corporate HQ
Department
Network
Reported by
John Smith
Assignee
John Smith
Timestamps
Created: 2026-03-31 03:16:37 · Updated: 2026-03-31 05:16:37