Field & support
Team roster
Active users, agent availability from SQLite, and open ticket load per person.
shield_person
Operations Admin
admin
admin@example.com
Available
1 active tickets
support_agent
Demo Agent (mock.up)
agent
agent@mock.up
Available
2 active tickets
support_agent
John Smith
agent
john.smith@example.com
Busy
4 active tickets
support_agent
Marcus T.
agent
marcus.t@example.com
Offline
2 active tickets
person
Sarah Jenkins
staff
sarah.jenkins@example.com
Availability n/a
0 active tickets
person
Store visitor
staff
public.portal@ipit.internal
Availability n/a
0 active tickets
Availability is updated from the agent dashboard.