Ticket details
TK-SMP-HQ-06
flag Urgent[WAITING FOR VENDOR] VPN drops hourly
- Impact
- High
- Submitted by
- person Receiving Mgr
- Agent
- support_agent Demo Agent (mock.up)
- Category
- NET
- Opened
- 83 days open
Description
Sample ticket 6 for Corporate HQ.
Status: waiting_for_vendor | Category: NET | Impact: high | Priority: high
Submitted via store portal demo seed.
Conversation
Messages
Chat with your support agent · Demo Agent (mock.up).
Demo Agent (mock.up)
Agent
Apr 29, 2026 10:36 PM
Agent note from Demo Agent (mock.up): triaged and tracking as waiting_for_vendor.
Receiving Mgr
Store
Apr 29, 2026 9:36 PM
Store update: issue still happening after quick checks.