Ticket details
TK-SMP-SW-02
flag Urgent[IN PROGRESS] VPN drops hourly
- Impact
- High
- Submitted by
- person Jamie Chen
- Agent
- support_agent Marcus T.
- Category
- NET
- Opened
- 113 days open
Description
Sample ticket 2 for South Wing.
Status: in_progress | Category: NET | Impact: high | Priority: high
Submitted via store portal demo seed.
Conversation
Messages
Chat with your support agent · Marcus T..
Marcus T.
Agent
Mar 31, 2026 12:36 AM
Agent note from Marcus T.: triaged and tracking as in_progress.
Jamie Chen
Store
Mar 30, 2026 11:36 PM
Store update: issue still happening after quick checks.